Member Services Rep Part Time Weekend Morning
Company: Careerbuilder-US
Location: Mansfield
Posted on: January 26, 2023
Job Description:
Job DescriptionPosition: Member Services Rep - Part Time -
Weekend/MorningWe are searching for amotivated Member Services
Representativeto join our team! BILINGUAL English/Spanish are
encouraged to apply! As a member of our staff, you will be
responsible for providing a superior level of customer service to
Planet Fitness members, prospective members and guests, ensuring an
exceptional Judgement Free member experience!Some of your
responsibilities will include:Customer Service/Front Desk
Activities:
- Greet members and guests providing exceptional customer service
making everyone feel comfortable and welcome.
- Answer phones in a friendly manner and assist callers with a
variety of questions.
- Check members in, tour and sign up new members, log amenities
and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and
professional manner.
- Conduct beverage or merchandise purchases on the point to sale
system.
- Utilize POS system to assist with new membership cards, change
of address and billing or payment questions.Club Cleanliness and
Maintenance:
- Go above and beyond to keep the front desk area and lobby clean
and orderly.
- Regular facility cleaning and upkeep such as mopping up spills
under equipment, trash removal, cleaning windows and mirrors, and
re-racking weights.
- Regular cleaning of all exercise equipment and tanning
beds.
- Regular restroom and wet area cleaning and
stocking.Qualifications & Requirements:
- Applicants for an overnight position must submit to a 7-year
criminal background check within the first week of hire. Continued
employment will be based on satisfactory outcome of the background
check.
- Exceptional customer service skills; ability to interact in a
positive and professional way with members and co-workers,
exceeding the members expectations.
- Prior Customer Service experience preferred
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Upbeat, positive and professional attitude
- Punctuality and reliability are a must.
- Obtain and maintain CPR/AED Certification within time frames
required by company and maintain physical ability to perform
CPR/AED in the event of a medical emergency.Physical
Demands/Requirements:
- Walk and stand, for prolonged periods of time; to frequently
stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and
make repetitive hand motion.
- Occasionally lift, carry, push, and/or pull moderate amount of
weight (up to 50lbs).
- Ability to talk continually in person or on the phone during
shift.
- Maintain physical ability to administer CPR in the event of
medical emergency.
- Ability to see in normal visual range with or without
correction.
- Ability to hear in the normal audio range with or without
correction.Why you should join Planet Fitness?
- Contribute to changing peoples lives every day by helping us
create a healthier Planet!
- Work alongside an amazing group of talented, dynamic
professionals!Want more reasons?
- Medical, Dental, Vision Insurance
- PTO Paid Time Off
- Free Black Card Membership
- 401(K) and Roth Retirement Savings Plans
- Healthcare and Dependent Care Flexible Spending Accounts
- STD, LTD, Term Life Insurance and other benefitsNote: We
participate in E-Verify for all Utah locations.Employees at a
franchise location are employed by the Franchisee and are not
employees of PFHQ (the Franchisor). PFHQ neither dictates nor
controls labor or employment matters for franchisees or their
employees, and does not retain any reserved authority to control
the terms and conditions of employment for franchisees or their
employees. Each franchisee is responsible for ensuring compliance
with local, state and federal law.by Jobble
Keywords: Careerbuilder-US, Mansfield , Member Services Rep Part Time Weekend Morning, Sales , Mansfield, Ohio
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