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Customer Service Representative

Company: STARTEK
Location: Mansfield
Posted on: November 14, 2022

Job Description:

Are you a tech savvy person? Do you enjoy working with people? Startek is looking for TECH SAVVY individuals to train as a Customer Service Representative! About Startek Startek is a global leader in providing new-age customer experience solutions. We deliver deeper relationships through better insights and outcomes for our partners. We have 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. What is a Brand Champion? They are problem solvers that enjoy delivering best-in-class customer service with high-energy, and a focus on building genuine connections with customers to answer inbound calls, emails and chats depending on the client they support.At Startek, we partner with clients in multiple industries such as cable/telecommunications, education, financial, retail, healthcare and much more that we will discuss with you during the hiring process. Our goal is to ensure that we align your skills to the industry you would be most successful supporting in every interaction so you can walk away feeling accomplished each day! What Do You Bring? Must live in the Mansfield, OH area and willing to work onsite 18 years of age or older High School Diploma or GED Experience interacting with customers/clients Strong Communications skills verbally and written Empathy and Active Listening Skills - this will be key in building genuine connections with your customers and co-workers! Typical Day for a Brand Champion Respond to business customer inquiries regarding billing, equipment, features, activation, and/or changes to account information Troubleshoot business customer's wireless network, devices, and other mobility services Utilize and navigate through multiple computer tools and systems at once in responding to customer issues Submit network cases as needed to resolve network service problems Promote and sell products and services based on the business needs of customers Handle customer service problems related to product function or the replacement of defective parts Complete account notation for each transaction Address and resolve customer concerns to achieve first contact resolution Follows escalation procedures as needed Why Choose Startek? Paid training in an engaging environment Get paid for your performance - up to $300 a month on our tech line Continuous development through Startek self-paced online courses Opportunity for career advancement and promotion from within Medical, Dental, Vision Benefits after 60 days 401K, Stock plans and more! What Can You Expect After You Apply? We will reach out via all lines of communication: text, email, and phone to start the next step in the process!Startek is an Equal Opportunity EmployerJob Type: Full-timePay: $16.50 per hourBenefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Paid training Vision insuranceSchedule: 8 hour shiftSupplemental pay types: Bonus payWork Location: One location

Keywords: STARTEK, Mansfield , Customer Service Representative, Sales , Mansfield, Ohio

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