Implementation Analyst
Company: Keefe Group
Location: Strongsville
Posted on: May 2, 2024
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Job Description:
Overview:Are you looking for a career with premium benefits and
the potential for growth?At TKC Holdings, weve created something
special, a better place to work and grow. Many employees start just
expecting a paycheck but end up with a rewarding career. We provide
exceptional training and a clear career path.We are proud to be a
military and veteran friendly employer.About This Position:The
Implementation Analyst will execute and deploy technology
implementation projects across multiple business and product lines.
The success of the deployment is accomplished by managing the
projects tasks throughout the entire project life cycle. The
Implementation Analyst involves extensive customer interaction and
execution of deliverable tasks. The Analyst will execute and deploy
technology and services at client sites, following information
gathering, analysis, and mapping of the clients workflow and
processes.Essential Functions, Duties, and ResponsibilitiesExecute
and deploy customer project work plans and transition plans.Hands
on configuration of various software / technologies / services /
interfaces on Keefe Group hardware for delivery and deployment at
customer sites.Execute hardware, software, and new technology
upgrades and maintenance of Keefe Group systems deployed to
customer sites and regional distribution centers.Prioritize and
manage multiple complex projects within time, technical, and
resource constraints.Develop training session plans that are
designed to enrich the knowledge and understanding of the Keefe
Group proprietary software and technologies to specific end user
audiences.Execute varying levels of training to Keefe Group
customers at customer facilities nationwide on the use of Keefe
Group systems products.Execute training to Keefe Group operations
staff when new technologies and/or upgrades are
introduced.Configure and execute systems integration projects based
on varying customer needs from initiation to completion.Document
all service, training, configuration, and upgrade
activities.Provide escalation help to the support team concerning
customer project deployments involving new and existing software /
hardware technologies.Provide advanced problem solving,
troubleshooting, and system consultation as needed to
customers.Provide recommended accounting guidelines within the
Keefe Group proprietary financial software along with assistance in
customer financial reconciliation / balancing.Provide solutions and
input on project problems and challenges.Direct the work of our
onsite vendors relating to the installation of our hardware.Other
duties as determined by the needs of the business.What You'll
Need:Six to twelve months minimum experience as a Keefe Group IT
Support Analyst; or an Associate's degree (A. A.) or equivalent
from two-year College or technical school; or six months to one
year related experience and/or training; or equivalent combination
of education and experiencePro-active self-starter who can work
well with people at all levels both inside and outside of the Keefe
Group Organization and the correctional facility in a professional
mannerAbility to work in a correctional environmentStrong oral and
written communication skills supporting a required ability to
articulate clear ideas and strategiesExcellent presentation skills
and comfort in leading groupsStrong analytical, problem
solving/troubleshooting, and project management skillsKnowledge of
IBM DB2 database software and various versions of Windows Server
Operating Systems preferredComputer literacy to include advanced
capabilities in tools such as Microsoft Word, Excel, Visio, Pivot
Tables, and other web-based applicationsAbility to travel on
business as requiredBenefits:TKC Holdings, Inc. offers
comprehensive benefits to all regular-full time employees:Medical
w/prescription coverageBenefit Credit received when enrolled in a
TKC medical plan, to help offset your benefit costs. Benefit Credit
of $750 annually, will be divided evenly among your paychecks
throughout the Plan Year.DentalVisionBasic Life and Basic
Accidental Death and Dismemberment InsuranceShort Term
DisabilityLong Term DisabilityVoluntary benefits that can be
selected to create the right package for youTKC also understands
the importance of work life balance and planning for the future. To
help with both of these, employees are eligible for paid time off
and a Company Match for the 401(k) Retirement Savings Plan. We now
also offer DailyPay providing you immediate access to earned
wages.EEO Statement:We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace.A copy of our Privacy Policy and
CA Employee Privacy Notice can be found here:
https://tkcholdings.com/privacy-policy-108by Jobble
Keywords: Keefe Group, Mansfield , Implementation Analyst, Professions , Strongsville, Ohio
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