Branch Operations Specialist
Company: Civista Bank
Location: Plymouth
Posted on: October 18, 2024
Job Description:
Civista Bank
Description:
POSITION PURPOSE:
A Branch Operations Specialist (BOS) is responsible for making sure
that all employees adhere to branch operations guidelines as well
as ensure all systems operate smoothly and efficiently according to
established policy and procedures. The BOS is also responsible for
creating an exceptional customer experience through their knowledge
of available products and services. The BOS demonstrates Civista
Bank's mission to improve the financial lives of our employees and
shareholders, to make a difference in the communities that we
serve.
KEY ACCOUNTABILITIES, RESPONSIBILITIES, AND EXPECTATIONS:
- Ensure operational tasks are followed & completed daily by all
Branch employees.
- Responsible for the retention of operational materials as well
as managing audits to ensure operational soundness.
- Create an exceptional customer experience daily by delivering a
personal touch, building relationships, assessing needs,
recommending products, and referring partners to our customers,
thus growing the bank
- Developing an expansive knowledge of products and services to
fulfill customer needs and solve problems daily.
- Execute customer requests with speed and accuracy.
- Understanding all aspects of consumer lending in daily and
weekly activities; building customer trust and managing
relationships through the life of the lending process.
- Constant, consistent communication internally and externally to
provide an outstanding customer experience. Adhering to
regulations, following policies and procedures to ensure safety and
soundness of customers and the bank.
- Dedication to daily personal growth through active learning,
adapting to new procedures and systems, and refining skills to grow
the organization, and the team.
- Understand and encourage the use of technology in every day
banking interactions, including teaching customers how to use
technology, mobile banking, P2P, online banking etc.
Requirements:
QUALIFICATIONS, KNOWLEDGE AND SKILLS:
- Minimum 2 or 3 years' experience in branch banking
environment.
- Must be knowledgeable in all areas of operations; including
customer service, new accounts, and lending.
- Excellent oral, written and presentation skills
- Detail oriented with the ability to work under deadlines with
frequent interruptions.
- Associate's Degree preferred.
- High School diploma or equivalent required.
PHYSICAL REQUIREMENTS:
- Work involves eye strain due to the constant use of computer
screens, reading of reports and so forth.
- Work involves being able to concentrate on the matter at hand,
under sometimes distracting work conditions.
- Work involves lifting and moving objects up to 50 lbs.
- Work involves ability to read, hear, write, and communicate
professionally both in person and via telephone, and sitting for
long periods at a time.
- Work involves some travel to attend meetings, training, and so
forth.
Pay Transparency Nondiscrimination Provision:
https://www.dol.gov/agencies/ofccp/postersEqual Opportunity
Employer EEOC M/F/D/V
This Position Description is not a complete statement of all duties
and responsibilities comprising this position.Nothing in this job
description restricts management's right to assign or reassign
duties and responsibilities to this position at any time.
PI2d5a97cf157a-37248-35372143
Keywords: Civista Bank, Mansfield , Branch Operations Specialist, Other , Plymouth, Ohio
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