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Customer Service Representative

Company: Securitas Electronic Security
Location: Mansfield
Posted on: January 10, 2022

Job Description:

Securitas Electronic Security, Inc. (SES) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.SES offers a full portfolio of video, access, intrusion, fire and integrated systems andservices. As a leading systems integrator and alarm monitoring company, we deliver the SES Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a 1st, 2nd, or 3rd shift schedule which could include holidays and weekends. Alarm Monitoring Operators are responsible for providing excellent supportby accurately and efficiently responding to alarm signals to emergency services, fire and police agencies as well as notify specific customer designated contacts; answering a multi-line telephone system, and performing data entry. Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.Your essential functions will include:Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately.Answers the multi-line telephone systemEnsures confidentiality of customer information at all timesMinimum RequirementsHigh School Diploma required, some college Preferred1-3 years work experienceType 35 + words a minuteMust be able to prioritize and multi taskMust be able to follow written and verbal instructionsAbility to perform duties with a high degree of urgency and accuracyGood interpersonal communication and organizational skillsA positive attitude of teamwork and continuous improvementCandidates must complete a pre-hire assessment for typingThose selected will complete a paid training class and must pass a final exam certifying their skill as a SES Alarm Monitoring Operator

Keywords: Securitas Electronic Security, Mansfield , Customer Service Representative, Other , Mansfield, Ohio

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