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Banking Center Manager I - Mansfield Madison Office

Company: Park National Bank
Location: Mansfield
Posted on: May 3, 2021

Job Description:

RESPONSIBILITIES

  • Supervisory responsibilities: Interview and select candidates for openings, set goals for associates, assign tasks/duties and training, prepare and conduct performance reviews, improvement plans and compensation recommendations, establish workflow, establish and monitor associates schedules, review and approve timecards for 2+ FTEs
  • Lead and/or support branch operational efforts to ensure established policies and procedures are followed in accordance with Bank guidelines
  • Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with our Service Excellence standards; resolve customer issues in a timely, professional manner
  • Responsible for successful implementation of promotional campaigns and product initiatives at branch level
  • Position may be responsible for direct consumer installment loans within a pre-determined lending limit
  • Provide leadership through effective objective setting and communication; monitor and follow up on all branch issues including performance improvement plans, operational training needs, overall teller performance-balancing, service, collection on charged off DDA, etc.
  • Oversee branch facility tasks such as maintenance scheduling in conjunction with [affiliate bank's] Facilities Coordinator, along with ATM servicing, if applicable
  • Implement regulatory or operational changes to established policies and procedures within the branch
  • Participate in activities for generating new business such as making sales calls and attending special events
  • Develop relationships through various channels and facilitate cross-selling opportunities for all lines of business
  • Individually and if applicable, as a manager, participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
  • Maintains awareness of and adheres to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and applies them to their daily tasks
  • Other duties as assigned

DESIRED KNOWLEDGE, SKILLS AND ABILITIES

  • In depth knowledge of the Bank's retail loan and deposit products and services, bank departments, policies, and procedures
  • Capacity to work independently, be self-motivated and adapt well to change
  • Exercise sound judgment regarding customers, associates, bank operations, facilities, policies and procedures
  • Resolve situations with customers and bank associates patiently, diplomatically, and tactfully
  • Ability to coordinate multiple tasks with strong organizational, written and verbal communication skills
  • Possess leadership and supervisory skills to maintain an effective workflow
  • Ability to work well under pressure and in a fast-paced environment
  • Ability to reflect the professional image of Park National Bank at all times
  • Willingness to be involved in community-based activities and/or organizations to develop new business and promote community development projects and initiatives
  • Deliver a consistent, high level of service within our Service Excellence standards
  • Basic to intermediate computer skills

EDUCATION AND EXPERIENCE

  • Must possess High School Diploma or equivalent
  • Completion of OBL Bank Management School or other related OBL schools preferred
  • Additional college coursework in business or finance preferred
  • 1 to 3 years of experience in banking field required
  • Supervisory experience preferred

SCHEDULE

Office hours are Monday through Friday 9:00am to 7:00pm, and Saturday 9:00am to 3:00pm. This position is exempt and full-time. The expected hours for full-time salary exempt positions is 44-48 per week. A minimum 40 hours is required. Position generally requires 40 to 44 hours per week. An average of 2 Saturdays per month. Evenings to attend events and additional Saturdays may be required throughout the year.

Keywords: Park National Bank, Mansfield , Banking Center Manager I - Mansfield Madison Office, Other , Mansfield, Ohio

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