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Customer Care Specialist

Company: Careerbuilder-US
Location: Mansfield
Posted on: January 14, 2021

Job Description:

The Customer Service Rep primary role is to take responsibility for all contact cent er support activities. The Support CSR must be able to accomplish multiple tasks and cross train for all complex support functions using our billing and work-delivery systems and have strong PC skills. The Support CSR must be able to support all internal and external customers to ensure complete customer satisfaction in a timely manner. 2-4 years of experience Job Requirements:* Answer incoming customer service calls* Generated from inbound customer service calls* Resolving customer complaints regarding product sales to customer service problems* Assisting customers with customer service related issues* Provide excellent customer service and customer relations* Take incoming telephone calls from customers requesting customer service* Resolve customer service problems/issues* Assure quality customer service to all customers* Resolve customer product or service issues* Handling customer issues/requests maximizing customer satisfaction* Support customer orders such as new customer account* Resolve customer service oriented issues* Maintaining high customer retention, customer satisfaction and monitoring customer complaints in service department* Verify information/answer customer inquiries* Ensuring that outstanding customer service* Maintain reports on customer service* Improve the customer service function and customer experience* Resolve customer service issues or refunds* Greeting customers and assessing customer needs* Provide exceptional customer service by greeting customers and assessing customer needs

Keywords: Careerbuilder-US, Mansfield , Customer Care Specialist, Other , Mansfield, Ohio

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