Customer Care Specialist I, Mansfield OH
Company: Lumen Technologies, Inc
Location: Mansfield
Posted on: January 12, 2021
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Job Description:
About Lumen Lumen is guided by our belief that humanity is at
its best when technology advances the way we live and work. With
450,000 route fiber miles serving customers in more than 60
countries, we deliver the fastest, most secure global platform for
applications and data to help businesses, government and
communities deliver amazing experiences. Learn more about Lumen---s
network, edge cloud, security and communication and collaboration
solutions and our purpose to further human progress through
technology at news.lumen.com, LinkedIn: /lumentechnologies,
Twitter: lumentechco, Facebook: /lumentechnologies, Instagram:
lumentechnologies and YouTube: /lumentechnologies. The Role The
Customer Care Specialist I is an entry level position that involves
providing general written and verbal customer support for both
internal and external Lumen customers with single contact
resolution. The Main Responsibilities Address internal and external
customer---s basic questions such as billing inquires, order
status, and validate services and dependencies of order requests
Collaborate with key stakeholders such as Order Entry, Customer
Care Managers, Account Team, Billing and Provisioning to provide
best customer experience Utilize current systems to properly
authenticate customer Solve complex customer issues by using
provided systems and resources Provide technical support and
navigation assistance of Lumen---s customer portal Validate
customer request type to create Move Add Change order requests for
customer Provide best in class customer experience utilizing strong
written and verbal communication skills focused on resolving the
customer---s concern at 1st point of contact Identify and document
root cause of customer---s issue using active listening and
strategic questions Other duties as assigned What We Look For in a
Candidate Required: High School diploma or GED or equivalent 1
years of contact center experience Strong computer skills with MS
Office experience and the ability to navigate multiple systems at
once Strong written/verbal communication experience Strong Customer
Service skills Preferred: Knowledge of
telecommunications/technology industry Requisition : 237898 EEO
Statement We are committed to providing equal employment
opportunities to all persons regardless of race, color, ancestry,
citizenship, national origin, religion, veteran status, disability,
genetic characteristic or information, age, gender, sexual
orientation, gender identity, marital status, family status,
pregnancy, or other legally protected status (collectively,
---protected statuses---). We do not tolerate unlawful
discrimination in any employment decisions, including recruiting,
hiring, compensation, promotion, benefits, discipline, termination,
job assignments or training. Disclaimer The above job definition
information has been designed to indicate the general nature and
level of work performed by employees within this classification. It
is not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities, and qualifications
required of employees assigned to this job. Job duties and
responsibilities are subject to change based on changing business
needs and conditions.
Keywords: Lumen Technologies, Inc, Mansfield , Customer Care Specialist I, Mansfield OH, Other , Mansfield, Ohio
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