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Information Technology Analyst III

Company: Ben Franklin Transit
Location: Mansfield
Posted on: October 14, 2020

Job Description:

NATURE OF POSITION Provide advanced technical-level skill and leadership to help direct and facilitate projects in support of Agency goals and initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES Oversee the planning, testing, and implementation of IT hardware, application, and user security measures to protect computer systems, networks, data, and employees security vulnerability remediation identified by security reporting features and alerts. Provide implementation of operational processes, assets, and security measures, maintain written operational, configuration, and other end user documentation procedures to ensure productivity is optimized. Develop and maintain operational, configuration or other procedures including end user documentation and training. Lead administrative and technical remediation recommendations as recommended by 3rd party audits and assessments. Participates in project meetings, feasibility studies and business cases and product evaluations that align with business needs. Identify requirement risks, project risks, critical issues and conducts analysis to resolve or provide recommendation for resolution. Develop project plans, schedules and the development of project phasing support IT Manager in ensuring projects meet scope, cost, and schedule benchmarks. Oversee and mentor staff within IT Department. Assume duties of Information Technology Manager in their absence. Assist IT Manager in the provision of planning, plan realization and service delivery oversight liaise with internal customers and business partners throughout the project. Analyze current processes and devise methods to improve the quality and reliability of metrics secure buy-in and approval from internal stakeholders. Prepare, maintain, and coordinate proper project file documentation. Work with and maintain confidential information. Demonstrate regular and punctual attendance. Other duties as assigned KNOWLEDGE, SKILLS ABILITIES Support and troubleshoot network devices, hardware and software, and firewall and security implementations. Strong comprehension of Active Directory and other domain services, including ground-up service implementation and Windows server and service updated and upgrades. Support and troubleshoot database (SQL, Access) including maintenance, backup, and recovery. Strong comprehension of technical concepts with the ability to communicate them effectively to individuals of various technical abilities, skills, and backgrounds. Troubleshoot LAN and WAN connectivity lead new network-related initiatives. Measure project performance utilizing appropriate tools and techniques. Prepare clear and concise reports, correspondence, and documentation. Establish and maintain cooperative relationships with those encountered during work. Learn new technologies, policies, procedures and guidelines established by professional organizations andor governing agencies. Utilize office equipment and other relevant technology (software and systems) to meet business needs. Understand, follow, and communicate clearly and concisely, both orally and in writing. Work as a team member and independently effectively apply organizational and time management skills meet deadlines and comply with Agency policies. Exercise sound judgment in making decisions. Focus on tasks and recall details handle frequent interruptions. OTHER CHARACTERISTICS Collaboration Shares time and knowledge with others adjusts priorities as circumstances dictate follows through on commitments, accepts responsibility for actions, resolves interpersonal conflicts constructively. Diversity Demonstrates an awareness and respect of cultural and individual values. Treats all people with dignity, courtesy and respect. Fiscal Accountability Actively contributes to the productivity of the agency demonstrates good stewardship of company time and resources displays high standards of ethical conduct. Customer Service Anticipates the needs of internal and external customers delivers quality work products and services within expected timeframes. Considers and responds appropriately to people in various situations. Innovation Considers new approaches to situations encourages ideas and improvements. Sustainability Actively encourages environmental benefits and the conservation of natural resources. Safety Adheres to safety related laws, regulations, standards, and practices performs work in a safe manner encourages and supports others to be safe while at work. MINIMUM QUALIFICATIONS Bachelor s Degree in Computer Science, Information Technology or related field and six years of progressively responsible experience in maintaining information systems, Windows server platforms, IT infrastructure, or computer operations or an equivalent combination of experience and education. Must possess a valid driver s license. LICENSES, CERTIFICATIONS OTHER REQUIREMENTS None. PREFERRED QUALIFICATIONS Three years of experience in project management focused on designing, planning, and implementing IT projects. Three years of experience supporting the upgrade and updates of Windows AD, DNS, DHCP and other services. Cisco, FortiGate, Avaya experience andor certifications. Strong IPv4 and LAN networking experience. Comprehensive 2008-2016 Windows server knowledge. BFT IS AN EEO EMPLOYER

Keywords: Ben Franklin Transit, Mansfield , Information Technology Analyst III, Other , Mansfield, Ohio

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