Technology Support III / Incident Management
Company: JPMorgan Chase & Co.
Location: Columbus
Posted on: April 1, 2026
|
|
|
Job Description:
Description Propel operational success with your expertise in
technology support and a commitment to continuous improvement. As a
Technology Support III team member in Infrastructure Support
Incident Management, you will ensure the operational stability,
availability, and performance of our production application flows.
Encourage a culture of continuous improvement as you troubleshoot,
maintain, identify, escalate, and resolve production service
interruptions for all internally and externally developed systems,
leading to a seamless user experience. Job responsibilities
Provides end-to-end application or infrastructure service delivery
to enable successful business operations of the firm Assist in the
monitoring of production environments for anomalies and address
issues utilizing standard observability tools Identify issues for
escalation and communication, and provide solutions to the business
and technology stakeholders Analyze complex situations and trends
to anticipate and solve incident, problem, and change management in
support of full stack technology systems, applications, or
infrastructure Lead, review and analyze impacts along with
implementing technology controls to meet existing and new global
regulatory requirements Identify all resources needed and lead
technology incident regulatory impact bridges under time pressure
to drive the collection and submission of all in scope regulatory
requirements Assist in the development and implementation of the
Firm’s technology policies, standards, procedures, control guidance
and training Develop and maintain strong business and technology
relationships, becoming a trusted partner, as well as building
relationships with corporate functions such as Audit, Compliance,
Risk and Corporate IT Risk teams Design and manage personal
improvement plan to set and meet team and individual performance
goals Participate in post-incident reviews and problem management
activities with a commitment to continual learning and process
improvement Contribute (proactively) to improvement activities
during incident downtime Required qualifications, capabilities, and
skills 3 years of experience or equivalent expertise
troubleshooting, resolving, and maintaining information technology
services Demonstrated knowledge of applications or infrastructure
in a large-scale technology environment both on premises and public
cloud Experience in observability and monitoring tools and
techniques Exposure to processes in scope of the Information
Technology Infrastructure Library (ITIL) framework Expertise in
product and infrastructure support Experience in risk and controls,
ensuring company-wide standards are met Strong teaming skills in
collaborating with peers and senior technology and Business
management Strong organizational skills and the ability to
prioritize workload to meet critical regulatory report submission
deadlines Expert in influencing and engaging key stakeholders
across all contributing teams and disciplines Proficient in
PowerPoint, Excel and Word Must be able to work Thursday, Friday,
Saturday and every other Wednesday 8amET -7:30pmET Preferred
qualifications, capabilities, and skills Experience with one or
more general purpose programming languages and/or automation
scripting Working understanding of public cloud Familiarity of
Financial Services and key drivers of business performance
Experience in Risk Controls in a very large Technology environment
Incident Management experience
Keywords: JPMorgan Chase & Co., Mansfield , Technology Support III / Incident Management, IT / Software / Systems , Columbus, Ohio
