Process Improvement Manager
Company: JPMorganChase
Location: Columbus
Posted on: April 1, 2026
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Job Description:
Description Performance Consulting is a dedicated internal
consulting group that is highly visible and a critical component of
Consumer and Community Banking Operations. The team partners with
senior business and functional leaders to re-engineer core
components of our business, from diagnostic work and designing
innovative, streamlined ways of working, to piloting solutions for
further scaled execution. We are the driving force behind
transformative business initiatives that propel the entire
organization towards unparalleled operational excellence. Our
mission is to redefine industry standards by optimizing end-to-end
processes, elevating the customer experience, and fostering a
vibrant culture of continuous improvement. By enhancing employee
engagement, mitigating risks, and delivering substantial financial
benefits, we are committed to shaping a future where innovation and
excellence are at the heart of everything we do. As a Process
Improvement Manager at JPMorgan Chase, you will be a key player in
driving operational efficiency and change delivery by conducting
comprehensive analyses of business processes, data, tooling, and
technologies. You will integrate AI-driven insights and industry
trends to craft innovative approaches that optimize efficiency,
evolve our ways of working, and empower clients to capitalize on
emerging opportunities. Your role will leverage simulation, process
/ task mining, intelligent automation and data-driven insights to
develop innovative solutions, operationalize efficiencies, and
create strategic, future-focused blueprints for implementation. You
will use advanced data analytics and storytelling skills to
communicate complex ideas and influence decision-making. Your
ability to build and manage a diverse team will be crucial in
coordinating work across different parts of the department. Job
Responsibilities: Optimize processes using simulation tools to
predict the impact of changes and enhancements. Conduct analyses of
business processes, data, tooling, and technologies to craft
innovative approaches that optimize efficiency. Lead strategic
initiatives to leverage AI-driven insights and comprehensive
analyses for process improvement. Empower clients by developing
solutions that operationalize efficiencies and create strategic
blueprints for implementation. Implement intelligent automation
integration, process & task mining, and GenAI strategy to enhance
efficiency and agility. Develop presentations to communicate key
messages to senior management and colleagues. Champion innovation
with development platforms and AI/ML solutions, including cloud
migrations and cost optimization initiatives. Develop junior team
members both formally and informally. Required Qualifications,
Capabilities, and Skills: Bachelor’s degree in Computer Science,
Information Technology, Data Science, Mathematics, or equivalent
experience. Experience with Robotic Process Automation (RPA) tools
and platforms, such as UiPath, Automation Anywhere, or Blue Prism.
Experience with process mining tools and platforms, such as
Signavio and Celonis. Technical skills related to data analytics
and visualization (e.g., SQL, Python, R; Tableau, Power BI).
Ability to engage and manage relationships with various
stakeholders, including senior management, to ensure alignment and
support for process improvement initiatives Experience in
management consulting Adaptability, problem-solving, and critical
thinking Preferred Qualifications, Capabilities, and Skills:
Management consulting experience Familiarity with AI platforms and
frameworks, such as TensorFlow, PyTorch, and AWS Bedrock models.
Proficiency in machine learning algorithms and AI techniques,
deploying predictive models and data-driven solutions. Master’s
degree - or equivalent certification - from an accredited
institution.
Keywords: JPMorganChase, Mansfield , Process Improvement Manager, IT / Software / Systems , Columbus, Ohio
