Service Desk Analyst I

Company: Morgan Engineering Systems Inc
Location: Alliance
Posted on: April 1, 2026

Job Description:

Service Desk Analyst I Position Summary: For more than 150 years, Morgan has been committed to offering world class solutions for the metals industry. At Morgan, we position our customers for success by collaborating with them to enhance safety, improve efficiency, and deliver value through the world’s most advanced material handling systems—while building a better future for our employees and community. Due to growth, we are looking for a full-time, in-office Service Desk Analyst I to join our IT Operations team in Alliance, Ohio. We are seeking a customer-focused Service Desk Analyst I to provide first-level technical support to employees across the organization. This role is ideal for someone who enjoys problem-solving, learning new technologies, and delivering exceptional customer service in a fast-paced environment. Join our team to help us fulfill our vision: To challenge the possibilities of today by thinking differently. Responsibilities: Serve as the initial point of contact for employee IT support requests received via phone, email, Microsoft Teams, in-person interactions, and the ticketing system. Troubleshoot and resolve issues related to Microsoft Windows operating systems, mobile devices, software applications, and hardware peripherals (e.g., keyboards, mice, headsets). Utilize diagnostic and remote support tools, including Windows Virtual Desktop, to analyze issues and provide timely resolutions. Accurately document incidents, resolutions, and escalations within the ticketing system in accordance with established procedures. Deliver a consistently high level of customer service by demonstrating professionalism, patience, empathy, and a solution-oriented mindset. Education/Experience: High School Diploma or GED required. General knowledge of supporting Microsoft Windows operating systems. Experience troubleshooting hardware peripherals such as keyboards, mice, headsets, and monitors. Strong verbal and written communication skills, with the ability to translate technical concepts into clear, user-friendly language. Strong active listening skills and empathy when assisting frustrated or non-technical users. Positive attitude, strong work ethic, and willingness to learn and take on new challenges. Benefits: Competitive wages Comprehensive benefits package, including: Health insurance Dental insurance Vision insurance Life insurance 401(K) 401(K) matching Paid time off About Morgan: For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients’ businesses forward. To learn more about our company or apply for this position, visit www.morganengineering.com . Disclaimer: Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Keywords: Morgan Engineering Systems Inc, Mansfield , Service Desk Analyst I, IT / Software / Systems , Alliance, Ohio