Hotel Operations Manager

Company: Double Star Hospitality - Westlake
Location: Westlake
Posted on: February 13, 2026

Job Description:

Job Description Job Description Key Duties and Responsibilities: Supervising Staff: . Hiring, training, scheduling, and supervising all hotel staff, including front desk, housekeeping, food and beverage, and maintenance. Managing Budgets: . Developing and managing the hotel's operating budget, controlling expenses, and maximizing revenue. Ensuring Guest Satisfaction: . Addressing guest complaints, resolving issues, and implementing strategies to improve guest experience. Maintaining Facilities: . Overseeing the upkeep of the hotel's physical environment, ensuring it is clean, safe, and well-maintained. Ensuring Compliance: . Enforcing health and safety regulations, as well as other relevant policies and procedures. Inventory Management: . Monitoring and ordering supplies and equipment for the hotel. Collaboration: . Working with other departments, such as marketing and sales, to promote the hotel and its services. Strategic Planning: . Developing and implementing strategies to improve operational efficiency and achieve business goals. Financial Management: . Analyzing financial performance, identifying areas for improvement, and implementing cost-saving measures. Problem Solving: . Identifying and resolving operational issues, both proactively and reactively. Performance Management: . Conducting staff evaluations, providing feedback, and fostering a positive work environment.

Keywords: Double Star Hospitality - Westlake, Mansfield , Hotel Operations Manager, Hospitality & Tourism , Westlake, Ohio