Retail Associate Manager
Company: T-Mobile
Location: Mansfield
Posted on: January 16, 2023
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Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!Job Overview
The Retail Associate Manager works in partnership with the Store
Manager to lead and develop the store team in order to deliver
T-Mobile's aspirations of earning a place in our customer's hearts
and Mobile Expert success.Job Responsibilities:
* Responsible for infusing every store's Mobile Experts with a
passion for T-Mobile's Manifesto by thoroughly orienting and
grounding them to a standard of Loving Our Customers.
* Ensure that every need the customer has when coming into the
store is met and that employees' build the customer's confidence by
making their experience comfortable, simple and by solving the
whole problem.
* Complete observations of Mobile Experts' interactions with
customers, including feedback, to be used in development, training
& coaching conversations.
* Effectively manage customer wait time. Keep current on products,
services and promotions.
* Lead by example, staying up to date on the latest products,
services, training and leadership best practices to remain an
expert resource to the team. Interact directly with Mobile Experts
to ensure they meet and/or exceed defined, monthly success
measurements completing assigned training on time.
* Assist in maintaining the quality of the overall store
environment and adhere to national plan-o-gram standards. Use
visual displays and interactive devices effectively. Keep visual
displays and devices current. Assist in the execution of Retail
Methods & Procedures.
* Ensure team knowledge of store systems. Ensure that teams are
knowledgeable about corporate and store communications. Deliver
financial results based on key performance indicators. Identify
ways to manage and control store expenses. Manage discounting and
credits.
Education:
* Legally authorized to work in the United States
* T-Mobile requires all employees in this position to be fully
vaccinated for COVID-19, unless precluded from doing so by
applicable law. The CDC currently defines 'fully vaccinated' as two
weeks after the second dose for Pfizer and Moderna, and two weeks
after the single dose of Johnson & Johnson. T-Mobile will require
proof of vaccination, and will consider requests for exemption from
this requirement during the offer phase (1) as a reasonable
accommodation for medical reasons or sincerely held religious
beliefs where the accommodation would not cause T-Mobile undue
hardship or pose a direct threat to the health and safety of
others, or (2) for other reasons under applicable law.
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
T-Mobile's CommitmentNever stop growing!T-Mobile doesn't have a
corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward.If you'd like to receive more information about careers at
T-Mobile, sign up for the T-Mobile Talent Community today! T-Mobile
USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard
to age, race, ethnicity, color, religion, creed, sex, sexual
orientation, gender identity or expression, national origin,
religious affiliation, marital status, citizenship status, veteran
status, the presence of any physical or mental disability, or any
other status or characteristic protected by federal, state, or
local law. Discrimination, retaliation or harassment based upon any
of these factors is wholly inconsistent with how we do business and
will not be tolerated.Talent comes in all forms at the Un-carrier.
If you are an individual with a disability and need reasonable
accommodation at any point in the application or interview process,
please let us know by emailing ApplicantAccommodation@t-mobile.com
or calling 1-844-873-9500. Please note, this contact channel is not
a means to apply for or inquire about a position and we are unable
to respond to non-accommodation related requests.
Keywords: T-Mobile, Mansfield , Retail Associate Manager, Hospitality & Tourism , Mansfield, Ohio
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