Office Services Coordinator Medical Group
Company: Cleveland Clinic
Posted on: February 5, 2020
Description:I. Basic Purpose: Coordinate the day to day
administrative operations of the department, as scheduling
administration, cashiering, clerical priorities, department
meetings, appointment scheduling, and patient registration. These
duties are performed accurately and consistently to maintain a
patient friendly environment. Assist in the determination and
coordination of needed services provided by Information Services,
Bio Med, Housekeeping and Materials Resources. Acts as a liaison to
physicians providing daily correspondence, changes to policy and
procedures and insurance changes affecting daily operations. Assist
in determining staffing needs and replacement staffing daily in
coordination with MHPG Staffing. II. Major Duties and
- Complies with established corporate and departmental policies,
procedures, objectives, quality assurance methods, and safety
codes. Demonstrates compliance with licensing, regulatory and
accrediting agency provisions as required.
- Consistently demonstrates appropriate and professional
communication behavior toward patients, customers, and coworkers.
Cooperates with Management and peers to promote an environment of
teamwork and collaboration.
- Deals discreetly with large amounts of confidential information
concerning professional and personal performance of staff as well
as confidential information pertaining to corporate matters,
information contained in minutes, letters and other documents.
- Acts as the customer service representative for the office or
center. Schedules appointments and provide information to patients
within the limits of knowledge, office policies and procedures.
Collection of payments, conducting insurance
- Responsible for coordinating the daily registration of
patients, collecting of payment for services rendered, providing
point of service receipts, and conducting insurance
pre-certifications/approvals as needed.
- Supervises departmental secretarial and clerical staff. Assigns
work priorities and deadlines, assist in the training of new staff,
timekeeping & scheduling administration, make recommendations for
performance evaluation and for personnel actions; such as
promotions, disciplinary actions, assist in the resolution of
- Works with manager or accounting department on budget status
reports, act as liaison for manager on accounts, collect, document
and balance accounts as necessary. Monitors that department,
operates within allocated funds.
- Works with clinical staff as liaison to ensure efficient
patient flow and quality patient care.
- Composes correspondence, memos, reports and minutes of meeting
as instructed or required. Collects and compiles a variety of
billing and/or departmental statistical information as required.
Performs related duties such as cross checking, proofing,
preparation of forms and reports.
- Assists in the maintenance of established department/office
policies, procedures, goals and objectives. Complies with all
quality assurance, safety, environmental and infection control
directives. Adheres to all codes and requirements of accreditation
and regulatory agencies.
- Attends inservices and/or meetings as required. Enhances
professional development through educational programs and/or
- Assists in determining and coordinating needed services
provided by Information Services, Bio Med, Housekeeping, and
- Acts as liaison to physicians providing daily correspondence,
changes to policy and procedures, and insurance changes affecting
- Helps to determine need and arrange for replacement staff due
to vacations and illness with MMG staffing coordinator.
- Maintains annual mandatory education requirements specific to
position as mandated by Martin Health System.
- Performs all other duties as assigned or requested.III. Minimum
Requirements (experience, training, and education): To effectively
fulfill this position, candidate must meet the following
requirements: Minimum education required is a high school diploma
or equivalent; two year degree is preferred in secretarial or
computer science, business or public relations. Three to five years
secretarial/office coordinator/customer service experience
required. Computer literacy experienced in word processing,
spreadsheets and data base management. Ability to effectively
communicate with all levels of associates, patients, families,
physicians and general public. Familiarity with medical terminology
and patient registration procedure preferred.The policy of
Cleveland Clinic and its system hospitals (Cleveland Clinic) is to
provide equal opportunity to all of our employees and applicants
for employment in our tobacco free and drug free environment. All
offers of employment are followed by testing for controlled
substance and nicotine. Job offers will be rescinded for candidates
for employment who test positive for nicotine. Candidates for
employment who are impacted by Cleveland Clinics Smoking Policy
will be permitted to reapply for open positions after 90 days.
Decisions concerning employment, transfers and promotions are made
upon the basis of the best qualified candidate without regard to
color, race, religion, national origin, age, sex, sexual
orientation, marital status, ancestry, status as a disabled or
Vietnam era veteran or any other characteristic protected by law.
Information provided on this application may be shared with any
Cleveland Clinic facility.Cleveland Clinic is pleased to be an
equal employment employer: Women/Minorities/Veterans/Individuals
Keywords: Cleveland Clinic, Mansfield , Office Services Coordinator Medical Group, Healthcare , Mansfield, Ohio
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