Aftermarket Services Manager

Company: IDEAL ELECTRIC COMPANY
Location: Mansfield
Posted on: November 21, 2022

Job Description:

Do you want to be a part of an incredible American electro-mechanical brand with a 119-year history and customers all over the world? Are you ready to roll up your sleeves and proactively contribute to developing and executing high-dollar service orders/contracts? If you are passionate about winning and can see yourself making a positive impact as a leader, you should apply to become IDEAL ELECTRICs Aftermarket Services Manager.This full-time role is based in our Historic Mansfield, Ohio plant working closely with and reporting to IDEALs Vice President.We are looking for a qualified Aftermarket Service Manager to lead negotiations and manage the resulting orders of our large motor/generator repair and service offerings. - These offerings include:

• In-house motor/generator repair and refurbishments
• On-site motor/generator repair/refurbishments
• Field Service
  • Commissioning / Startup -
  • Warranty / Diagnostics
  • Training
  • Maintenance contracts
  • Virtual Field Service
  • Technical Support -
    • Customer questions and legacy data requests
    • Engineering Studies
    • Testing services -RESPONSIBILITIESFRONT END
      • Quotations (review specifications, coordinate design, and price)
      • Customer interactions (phone, virtual, in-person when needed)
      • Internal Interactions (Engineering, Management, Sales, Vendors)
      • Review and enter customer ordersORDER MANAGEMENT
        • Acknowledge orders to the customer
        • Internal kick-off meetings
        • Communicate with customer on schedule, shipping, invoicing, witness testing, questions, etc.
        • Handle customer transmittals and submittals
        • Document jobs by photography
        • Schedule logistics solutions
        • Inspect completed orders before shipment
        • Prepare In-process inspection plans when required
        • Give tours of the factory
        • Escort customers during witness testing
        • Travel when neededDESIRED QUALIFICATIONS
          • Sales Experience: 3 years (Preferred in large motor/generator repair). - - -
          • Experienced working with customers and vendors in a B2B environment
          • A team player with excellent communication skills
          • Analytical thinking and problem-solving capability
          • Great attention to detail and time-management skillsWORKING CONDITIONS AND WORK HOURS
            • Daily minimum of 8 hours. Weekly 40-hour minimum.
            • This position generally operates in a professional office environment.
            • Must be willing to work flexible hours, overtime, and occasional weekends, holidays, and nights.
            • Travel may be required (likely 25% or less). Must be able to travel throughout the United States and abroad. Must have the ability obtain and maintain a valid passport and US-issued drivers license.REQUIREMENTS & DISCLOSURES
              • Must maintain a driving record that is acceptable for coverage under the companys insurance plan.
              • Management reserves the right to assign or reassign duties and responsibilities to this position at any time.
              • This position description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required for the position. Duties, responsibilities, and activities may change at any time with or without notice. - -
              • While performing the duties of this job, the employee is regularly required to talk and hear.
              • The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
              • The employee is occasionally required to sit and climb or balance.
              • The employee must occasionally lift and/or move up to 50 pounds unrestricted.
              • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
              • The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
              • We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
              • IDEAL is a drug-free workplace.BENEFITS
                • Competitive wages
                • Comprehensive benefits package: Life insuranceGroup health insurance, including Health Savings Account optionDental & vision insuranceRetirement plan with employer contributionPaid time offTen paid holidays/yearPowered by JazzHR

Keywords: IDEAL ELECTRIC COMPANY, Mansfield , Aftermarket Services Manager, Executive , Mansfield, Ohio