Company: Modern Office Methods
Posted on: January 25, 2023
Service Technicians are responsible for on-site service of
Ricoh, Canon, Samsung and Hewlett Packard networked digital imaging
products including copiers, printers, facsimile equipment,
scanners, MFD's, and wide format devices. Working within a
designated geographic territory, you'll be dispatched to various
job assignments depending on your product qualification and
experience level. You'll be fully trained and equipped to make the
necessary mechanical and electrical repairs as well as provide
preventative maintenance on all products serviced.
Position Requirements Minimum Requirements include high school
diploma / (GED) / Secondary School GCSE or equivalent; possession
of a valid driver's license (the license must not include
restrictions related to a DWI/DUI conviction) and a satisfactory
driving record as determined by Modern Office Methods insurance
carrier; basic computer knowledge; and excellent customer service
Preferred Requirements include associate's degree in a technical
field or related military experience; previous experience in
technical field service; networking knowledge; COMPTIA A+ Net+
Primary Responsibilities Perform full range of maintenance on
assigned products; including technical diagnostics, software
updates, installation, removal, retrofit and client call
Performs troubleshooting and repairs or replaces equipment
components as necessary.
Manage call activity; perform call close administrative
Take responsibility for customer satisfaction through proper use of
customer management skills and engage the support of other Modern
Office Methods personnel as required.
Adhere to proper escalation procedures to resolve client
Provide client training on assigned products in accordance with
current field procedures.
Responsible for assigned company assets (i.e. parts, tools,
communication and computing devices, vehicles).
Responsible for supportive participation in team functions and
adherence to agreed upon practices and procedures developed by the
Drive a motor vehicle.
Achieves expected productivity levels associated with assigned
workload and level of experience.
Manages territory, inventory and customer relationships.
Demonstrates good technical and customer relation skills.
Performs basic connected installations, sets up IP addresses,
downloads printer drivers and provides client training on network
Demonstrates required digital competencies associated with assigned
products and level assignment.
Completes technical training on new equipment as assigned.
Works closely with sales team to maximize equipment leads and
Maintains and manages own parts inventory with a high degree of
Complies with all company policies.
Interacts with external customers for the purpose of determining
service needs on equipment and ensuring overall high level of
customer satisfaction with the service performed.
Maintains productive, professional relationship with all company
Maintains a positive demeanor and is a contributing team
Performs other duties as assigned.
Keywords: Modern Office Methods, Mansfield , Service Technician, Engineering , Mansfield, Ohio
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