IT Escalation Engineer
Company: Spade Technology
Location: Mansfield
Posted on: January 22, 2023
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Job Description:
IT Escalation Engineer:
When was the last time you truly enjoyed going to work? It is an
ideal time to join our highly talented and growing team. We are
looking for individuals that have a strong desire to learn as well
as outstanding customer service skills. We put great focus on
training as well as earning new industry certifications.
About Spade Technology:
Spade Technology is a twenty-year young outsourced IT company based
out of Mansfield, Massachusetts. We have one simple goal: to
provide the same kind of IT solutions expected by large-scale
corporations to small and mid-sized businesses. How do we do this?
We deliver real business value - getting to know your business,
implementing best practices, proactively managing your technology,
and aligning your technology investment with your business goals to
truly boost your bottom line.
We understand the importance of fixing issues quickly, however, we
believe it's more important to prevent those issues from occurring
in the first place - and that's where our proactive approach comes
in: we stay proactive and strive to help you think of your IT as a
strategic advantage as opposed to another necessary expense.
Benefits of Working at Spade Technology:
Position Summary:
Are you ambitious, organized, and solution-focused? We are a
fast-growing IT Support company in need of an experienced
Escalation Engineer to join our team in providing exceptional IT
services to small and medium-sized businesses throughout
Massachusetts, Rhode Island, and Southern New Hampshire. Our
Escalation Engineer is the highest escalation point for customer
issues as well as a mentor and coach to other engineers. The
Escalation Engineer possess a broad range of both technical and
business skills, as well as a strong drive to help other team
members succeed and grow. Our Escalation Engineer will work closely
with our clients and other internal resources, therefore excellent
oral and written communication skills are required.
Essential Duties and Responsibilities:
Technical Requirements:
Additional Requirements:
Preferred Experience:
Compensation:
Spade Technology offers excellent compensation and benefits,
including competitive salaries commensurate with experience,
401(k), and a generous vacation plan.
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Keywords: Spade Technology, Mansfield , IT Escalation Engineer, Engineering , Mansfield, Ohio
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