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Applications Engineer

Company: IDEX Corporation
Location: Mansfield
Posted on: January 12, 2020

Job Description:

Mansfield, Ohio If you re looking for a special place to build or grow your career, you found it. Whether you re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. Summary:The Applications Engineer is responsible for providing technical assistance in the specification of diaphragm pumps in fluid moving applications to domestic and international customers. This includes applications review, product recommendations and training to distributors and end users. Responsibilities * Handles incoming calls and electronic mail concerning the following in a timely and professional manner: application and installation inquiries, troubleshooting and any technical issues which may arise * Continuously listen to customers and build relationships; provide solutions that are personal and tailored to the individual needs of each customer with the goal of enhancing their overall experience with Warren Rupp * Review pump specifications and project inquiries * Review content of ECN s and communicate information as applicable * Processes special and custom construction product requests * Assists with direct, in-house, and field service seminars * Supports outside Sales staff and Customer Service Representatives as needed * Works with other Technical Service Representatives to maintain departmental technical information * Recommend new product concepts based on direct market feedback * Assists with reports and projects as they arise * Maintains departmental logs and reports * Other_Responsibilities * Participates in Value Add / Value Engineer (VAVE) activities * Collects data for predetermined metrics * Participates in cross training * All other duties as assigned * Travel up to 10% * Metrics * Resolution time to customer * Customer Contacts * Special quotes * Custom products * Qualifications * Bachelor s degree in engineering or a related field plus a minimum of 3-years of experience in a technical field, or equivalent combination of education and experience * Strong technical aptitude * Strong problem-solving skills * Excellent verbal and written communication skills * Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, and Access required * Pump experience a plus * Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world? Posted 30+ Days Ago Full time R-00205 IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, IDEX businesses make thousands of products that are mission- critical components in everyday activities. Chances are the car you re driving has a BAND-IT clamp holding your side airbag safely in place. If you were ever in a car accident, a Hurst Jaws of Life rescue tool may have saved your life. If you or a family member is battling cancer, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It s likely your DNA test was run on equipment that contains components made by our growing IDEX Health & Science team.

Keywords: IDEX Corporation, Mansfield , Applications Engineer, Engineering , Mansfield, Ohio

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