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Application Engineer

Company: Idex Corporation
Location: Mansfield
Posted on: January 10, 2020

Job Description:

Summary: --The Applications Engineer is responsible for providing technical assistance to domestic and international customers at our IDEX business unit, Warren Rupp. This includes applications review, product recommendations and training to distributors and end users. -- Responsibilities: Handles incoming calls and electronic mail concerning the following in a timely and professional manner: application and installation inquiries, troubleshooting and any technical issues which may arise Continuously listen to customers and build relationships; provide solutions that are personal and tailored to the individual needs of each customer with the goal of enhancing their overall experience with Warren Rupp Review pump specifications and project inquiries Review content of ECN's and communicate information as applicable Processes special and custom construction product requests Assists with direct, in-house, and field service seminars Supports outside Sales staff and Customer Service Representatives as needed Works with other Technical Service Representatives to maintain departmental technical information Recommend new product concepts based on direct market feedback Assists with reports and projects as they arise Maintains departmental logs and reports -- Other Responsibilities: Participates in Value Add / Value Engineer (VAVE) activities Collects data for predetermined metrics Participates in cross training All other duties as assigned Travel - up to 10% -- Metrics: Resolution time to customer Customer Contacts Special quotes Custom products -- Qualifications: Bachelor's degree in engineering or a related field plus a minimum of 3-years of experience in a technical field, or equivalent combination of education and experience Strong technical aptitude Strong problem-solving skills Excellent verbal and written communication skills Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, and Access required Pump experience a plus -- We look forward to meeting you! Learn more about Warren Rupp here:-- -- IDEX Corporation Lake Forest, IL 60045 United States

Keywords: Idex Corporation, Mansfield , Application Engineer, Engineering , Mansfield, Ohio

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