Service Fleet Coordinator at Mercedes Benz of North Olmsted
Company: The Rafih Auto Group
Location: North Olmsted
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Service Fleet Coordinator-
Loaner Desk The Service Fleet Coordinator responds to the needs of
our clients, sales managers, and service advisors. A friendly voice
coupled with a “can do” attitude and a driven commitment to
complete customer satisfaction are required skills to succeed in
this role. Job Duties but not limited to this list: Coordinator is
a hands-on, highly responsive customer advocate. Listen to clients
and immediately handle customer needs. Coordinator works in a TEAM
culture, interacting frequently each day with service department
personnel to ensure customer needs are met ASAP. Manage a fleet of
loaners vehicles. Inspect for damage after each loaner is returned.
Fuel Charging level up Cleanliness Maintain the Mileage for loaners
– know when it’s time to retire vehicle from the fleet. Work with
the sale manager when new fleet loaners are needed. Coordinator for
service team Handle scheduling valets pick up appointments. Handle
scheduling returning clients vehicles when done. Communicate
directly with clients, service advisors, and team members to ensure
smooth process from start to finish. Clearly stating expectations
Engage customers with outbound phone, email chat and text
communications. Outstanding verbal and written communications are
required. Coordinator must be able to multitask very quickly and
efficiently. Coordinator must be technologically inclined. Speed,
accuracy, and attention to details are required skills. Other
projects assigned by management. Help maintain a clean and
organized work area /department. Job Requirements: Must be 18 years
of age or older with have a valid driver license in the state that
you will work and a good driving record.
Keywords: The Rafih Auto Group, Mansfield , Service Fleet Coordinator at Mercedes Benz of North Olmsted, Customer Service & Call Center , North Olmsted, Ohio
