Order Coordinator
Company: Nesco Resource
Location: Columbus
Posted on: June 24, 2025
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Job Description:
Come join our growing team in Columbus, OH as a Order
Coordinator! Our client provides customized telecom and mobile
management solutions and services to the government sector and
commercial markets in the United States. Check out the details
below! This is a contract to hire opporunity that will require the
ability to receive different levels of clearance to support
governement and federal customers. Things to Know: M-F 8-4:30
$16.50/hr Contract to hire Onsite *Our customer supports federal
and government agencies, and as a result this person might need to
receive a Public Trust Clearance once onboarded.* Position Summary
The Ordering Coordinator is responsible for submitting, processing,
and completing various wireless device and service orders across
multiple web- and email-based platforms and adhering to our
customer and client service level agreements (SLAs). The Ordering
Coordinator works as part of the Ordering Team and will be assigned
several primary clients to manage and operate in backup capacities
for other team members as needed. This role requires a high level
of attentiveness, adaptability, and willingness to communicate
frequently and effectively through different channels, such as
email, instant messaging (IM), and telephone. Additionally, this
role may be required to obtain various levels of security clearance
and to complete additional tasks as assigned by a manager,
supervisor, or lead. The role includes but is not limited to
completing requested clearance documents within the time allotted,
completing assigned training, and attending internal and
client-related meetings as needed. Essential Duties and
Responsibilities The essential functions include, but are not
limited to the following: Monitoring incoming requests for
equipment or service related to mobile devices. Interpreting
requests and submitting equipment or service orders to vendors.
Utilizing company-specific databases to record data about each
order. Performing daily follow-up on existing orders to ensure that
all requests are completed accurately and within a timely manner.
Utilizing resources and critical thinking to avoid potential issues
or delays. Acting as a liaison between customer and vendor to
resolve issues and address concerns. Providing detailed
documentation of each request/transaction (start to finish).
Managing order requests for multiple clients. Building and
maintaining rapport with federal and commercial clients. Responding
to customer questions related to ordering and shipping. Providing
weekly reporting to supervisor related to assigned work. Assisting
with tasks to ensure Logistics run smoothly. Assisting the Shipping
Department with order identification. Performs other related duties
as assigned. Minimum Qualifications (Knowledge, Skills, and
Abilities) The minimum qualifications include: High school diploma
or equivalent, Associates degree is beneficial. At least six (6)
months experience with wireless communications. General
understanding of smartphone devices and services. Proficient with
Microsoft Office Suite or related software. Excellent verbal and
written communication skills. Excellent interpersonal and technical
support skills. Excellent organizational skills, attention to
detail and accuracy, with the ability to prioritize, and
multi-task. Ability to work independently. Nesco Resource and
affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal
employment opportunity employer and does not discriminate on the
basis of race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, age, or veteran status, or
any other legally protected characteristics with respect to
employment opportunities.
Keywords: Nesco Resource, Mansfield , Order Coordinator, Customer Service & Call Center , Columbus, Ohio
